Shipping & Returns Policy

At Pawsy Daisy, we are dedicated to ensuring your orders are processed, shipped, and delivered as quickly and efficiently as possible. Below, you’ll find detailed information about our shipping and returns policies. Please review these carefully to understand how we handle your orders and what to expect.

1. Processing Time

• Orders are typically processed and prepared for shipment within 3 – 5 business days (excluding weekends and holidays).
• Processing times may vary during peak seasons, holidays, or promotional events. We will notify you of any significant delays.

2. Shipping Methods & Delivery Time

We offer the following shipping options to accommodate your needs:

a. Standard Shipping

• Estimated Delivery Time: 5 – 10 business days (depending on your location).
• Cost: Calculated at checkout based on the weight and destination of your order.

b. Expedited Shipping

• Estimated Delivery Time: 2 – 5 business days (depending on your location).
• Cost: Calculated at checkout based on the weight and destination of your order.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

3. Shipping Costs

• Shipping charges are calculated at checkout based on the following factors:
  • Weight and dimensions of your order.
  • Shipping destination.
  • Selected shipping method (standard or expedited).
• Free shipping promotions may be available for certain orders. Details will be provided during checkout.

4. Tracking Information

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
• If you do not receive a tracking email within 7 business days of placing your order, please contact us at info@pawsydaisy.com.

5. International Shipping

a. Availability

• We offer international shipping to select countries. During checkout, you will be able to see if your location is eligible for international shipping.

b. Customs & Duties

• For international orders, customers are responsible for any customs clearance fees, import duties, or taxes imposed by their country.
• These fees are not included in the shipping cost or product price and are determined by the destination country’s customs authorities.
• Please check with your local customs office for more information before placing an international order.

6. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and exchange policy below:

a. Return Window

• Returns must be requested within 20 days of receiving your order.

b. Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

• Unused and Unwashed: The item must be in its original, unused condition, with no signs of wear, damage, or alteration.
• Original Packaging: The product must be returned in its original packaging, including all tags, labels, and protective materials.
• Resellable Condition: The item must be in a condition that allows us to resell it.

c. Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Custom-made or personalized products.
• Clearance or sale items.
• Gift cards.

d. Return Shipping

• Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
• Defective or Incorrect Items: If the return is a result of an error on our part (e.g., wrong item shipped or defective product), we will provide a prepaid return shipping label or reimburse your return shipping costs upon approval.

e. Refund Process

• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
• Refunds will be processed within 4 – 7 business days after the inspection is complete.
• Refunds will be issued to the original payment method used during purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

f. Exchanges

• If you received a defective or incorrect item, we will replace it at no extra cost. To initiate an exchange:
  1. Contact us at info@pawsydaisy.com with your order details and photos of the issue.
  2. Once approved, we will ship the correct item to you free of charge.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@pawsydaisy.com with the following:

• Your order number.
• Photos of the damaged or defective item.
• A brief description of the issue.

We will work with you to resolve the issue as quickly as possible, either by issuing a refund or sending a replacement.

8. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

1. Contact Us: Email us at info@pawsydaisy.com within the return window. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
2. Wait for Approval: Our team will review your request and provide further instructions, including the return address and any additional details.
3. Ship the Item: Once approved, securely package the item and ship it to the provided address. We recommend using a trackable shipping method for your protection.

9. Contact Us

If you have any questions or concerns about our Shipping & Returns Policy, please don’t hesitate to contact us at:

Email: info@pawsydaisy.com

We are here to assist you and will respond to your inquiry as soon as possible.

Last Updated: 10th Feb 2025

Thank you for choosing Pawsy Daisy. We appreciate your trust and look forward to serving you!